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Title Collins Hotel and Hospitality English
Author Mike Seymour
Publisher Collins
Release 2012-01-05
Category English language
Total Pages 160
ISBN 9780007431984
Language English, Spanish, and French
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Book Summary:

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The audio CD provides valuable listening practice to accompany each unit.

Title Collins Hotel Hospitality English
Author Mike Seymour
Publisher HarperCollins (UK)
Release 2012
Category English language
Total Pages 160
ISBN 9780007462995
Language English, Spanish, and French
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Book Summary:

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. *24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. *4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. *The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.

Title Everyday English for Hospitality Professionals
Author Lawrence J. Zwier
Publisher
Release 2007
Category Elementary education of adults
Total Pages 85
ISBN 9781599660752
Language English, Spanish, and French
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Book Summary:

This book and audio CD help future workers in the hotel and restaurant fields develop the English vocabulary they need for interacting with customers and colleagues. The 61 lessons show essential language structures for such common functions as welcoming a guest, dealing with a guest's luggage, taking a meal order, and finding medical care for a guest. Each two page lesson provides full-colour illustrations and clear captions. The CD provides audio for each lesson in the book.

Title Hotel and Hospitality English
Author Mike Seymour
Publisher
Release 2012
Category English language
Total Pages 135
ISBN 9789574455300
Language English, Spanish, and French
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Book Summary:

Title HOSPITALITY ENGLISH HOTEL RESTAURANT
Author HAN CHUNGYOUNG
Publisher
Release 2008-09-10
Category
Total Pages 110
ISBN 9788981601072
Language English, Spanish, and French
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Book Summary:

Enjoy Your Stay by Robert Majure

Title Enjoy Your Stay
Author Robert Majure
Publisher
Release 2010
Category English language
Total Pages 159
ISBN 9789861846187
Language English, Spanish, and French
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Book Summary:

Title Educational Strategies for the Next Generation Leaders in Hotel Management
Author Feng, Jiuguang
Publisher IGI Global
Release 2015-04-30
Category Business & Economics
Total Pages 399
ISBN 1466685662
Language English, Spanish, and French
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Book Summary:

As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.

Title Professional Spoken English for Hotel Restaurant Workers
Author Hotelier Tanji
Publisher Createspace Independent Pub
Release 2014-08-07
Category Business & Economics
Total Pages 206
ISBN 9781500769925
Language English, Spanish, and French
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Book Summary:

Professional Spoken English for Hotel & Restaurant Workers, 1st edition is a self-study practical Spoken English training guide for all nonnative English speaking hotel, restaurant, casino workers and hospitality student who want to accomplish a fast track, lavish career in hospitality industry. www.hospitality-school.com, world's most popular free hotel & restaurant management training blog publishes this book with an aim that after going through this book, a reader will be able to use the language for communication in different day to day life situation in any part of hospitality sector – both orally and written. The book on “Professional Spoken English for Hotel & Restaurant Workers”, 1st edition consists of the subjects that will enable the readers to learn English for the practical usage and at the same time, they will get exposure to the real life experience in different fields related to their current & future job. The language used is very smooth, easy and effortless that anyone using the book will definitely be benefited by using this.The book covers most of the situations someone needs to use English in his job with hotel, restaurants, kitchen, front office, travel agency, tour operator's office, etc. The book will help to improve all communications for the users.

Title Human Resources Management in the Hospitality Industry
Author David K. Hayes
Publisher John Wiley & Sons
Release 2009
Category Business & Economics
Total Pages 490
ISBN 0470084804
Language English, Spanish, and French
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Book Summary:

A comprehensive guide to managing human resources in the hospitality industry Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, "Human Resources Management in the Hospitality Industry" provides the definitive guide to successfully employing people in a hospitality organization. The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, "Human Resources Management in the Hospitality Industry" focuses on unique HR dilemmas faced by managers in the hospitality industry, including: Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley compliance How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry Managing employees in a global hospitality enterprise Practical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers. Written by two authors experienced in both hospitality management and education, "Human Resources Management in the Hospitality Industry" represents the most comprehensive, technically accurate, and valuable resource available on the topic.

Title Professional Hotel Management P B
Author J M S Negi
Publisher S. Chand Publishing
Release
Category Business & Economics
Total Pages
ISBN 812191518X
Language English, Spanish, and French
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Book Summary:

This book, an essential text for hospitality management students, examines the relevance and applications of general management theory and principles to hospitality organizations. Using contemporary material and case studies, the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with the real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.

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